HughesNet Gen5

Get Express Repair 
with HughesNet

Experiencing an outage? Don’t worry, Express Repair has you
covered. Get back online fast with help from a certified technician.

What is Express Repair?

When you have HughesNet, you already benefit from 24/7 technical phone support—but if you experience an outage, it could take 7–10 days for a certified technician to resolve the issue.

With Express Repair, you’ll get immediate coverage for outages and all the support you need:

  • 24/7 technical phone support
  • In-home service by a certified technician
  • Save on parts and labor

HughesNet voice

24/7 technical phone support

home

In-home service by a certified technician

money

Save on parts and labor

 

Basic
$ 7
95 /mo
On‐site Service within 2 Business Days8

 

Premium
$ 11
95 /mo
On-site Service Next Business Day9

Onsite Co-Pay $29.95*


Express Repair FAQs

If customer service determines that a site visit is required, how long does it take for a certified technician to come out?

Generally, onsite calls are scheduled according to the timeframe in which the call is received. If your call is received before 1pm, your appointment will be scheduled by 12pm the next business day. If the call comes in after 1pm, the appointment will be scheduled by 12pm on the second business day.

How will my Express Repair be billed?

A monthly service fee for Express Repair will be billed with your HughesNet service via credit/debit card or invoice, depending on which method you select. A co-pay will be billed via invoice if a service visit is requested.

What is the Vesting Period?

There is a 30-day vesting period for existing HughesNet subscribers with onsite service within the first 30 days of enrollment. A higher co-pay will be charged if you need service before the vesting period has passed.


During a vesting period with a $90 co-pay:
If you require an onsite visit within the 30-day vesting period and you choose a 24-month service plan, your co-pay fee will be $99.


During a vesting period with a $199 co-pay:
If you require an onsite visit within the 30-day vesting period and do not start a new 24-month service commitment, your co-pay fee will be $199.


After your vesting period, you’ll go back down to a $29.95 co-pay:
If you require an onsite visit after your 30-day vesting period, your onsite service co-pay will be $29.95.