Terms & Conditions

Standard Legal Statements

HughesNet is a registered trademark of Hughes Network Systems, LLC, an EchoStar Company.

Minimum term required. Monthly service and early termination fees apply. Visit legal.HughesNet.com for details.

The HughesNet Gen5 service plans are designed to deliver download speeds of 25 Mbps and upload speeds of 3 Mbps, but individual customers may experience different speeds at different times of the day. Speeds and uninterrupted use are not guaranteed and may vary based on a variety of factors including: the configuration of your computer, the number of concurrent users, network or internet congestion, the capabilities and content of the websites you are accessing, network management practices as deemed necessary, and other factors. When you connect to the HughesNet service using Wi-Fi, your experience will vary based on your proximity to the Wi-Fi source and the strength of the signal.

If you exceed your monthly plan data, you will experience reduced data speeds until the start of your next billing period. Reduced speeds will typically be in the range of 1–3 Mbps and may cause websites to load more slowly or affect the performance of certain activities, such as video streaming or large downloads/uploads.

Express Repair–Basic includes 2nd business day onsite service, 8 a.m. to 5 p.m., Monday through Friday. In addition to the monthly fee, a $29.95 fee applies per onsite repair incident.

Express Repair–Premium includes next business day onsite service. Business hours are 8 a.m. to 5 p.m., Monday through Friday. In addition to the monthly fee, a $29.95 fee applies per onsite repair incident.

Streaming is optimized with video streams at DVD quality (up to 480p). For best performance, leave any video streaming applications at their default automatic resolution setting. Most video services are supported. Not all video sources are identifiable. Three times is based on average HD bit rate of 3.6 Mbps vs. DVD quality at 1.1 Mbps.

HughesNet Satellite Internet Offers

Free standard installation applies to new lease subscribers only. Not valid with purchase option. Limited-time offer.

$99 instant savings applies to new residential subscribers who lease a new HughesNet system. Not applicable with the purchase option. Offer dependent upon physical address. Certain geographical areas are not eligible. Offer ends 11/28/18. Restrictions may apply. Offer void where prohibited.

HughesNet Voice Offers

Offer represents a $75 savings on HughesNet Voice equipment. 24-month commitment required. Other restrictions may apply. Offer void where prohibited. Offer ends 11/28/18.

$24.95 offer represents a $5 monthly savings for 24 months. After 24 months, the monthly fee reverts to $29.95. 24-month commitment required. Other restrictions may apply. Offer void where prohibited. Offer ends 9/26/18. Order HughesNet Gen5 and HughesNet Voice at the same time and get included setup and activation of your HughesNet Voice equipment.

Applicable countries can be found on legal.HughesNet.com.

Service is subject to HughesNet Voice Subscription Agreement and Reasonable Use Policy. Service (including 911/emergency services) will not function during periods of Internet service outage. Additional Voice adapter equipment required. Applicable countries for international calling plans can be found on legal.HughesNet.com. Transfers of an existing telephone number are not always available, and your new telephone number may not be a local number.

HughesNet for Business Offers

Free standard installation applies to new Lease subscribers only. Not
valid with Purchase option. Limited-time offer.

$200 mail-in rebate applies to new subscribers of HughesNet Business service. HughesNet equipment and service must be purchased or leased between 9/27/18 and 11/28/18 and must remain active for a minimum of 31 days to qualify for the rebate. Visit HughesNetrebates.com for details. Rebate submissions must be received by 11/28/18. Offer dependent upon physical address. Certain geographical areas are not eligible. Offer ends 11/28/18.

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