DIRECTV FAQ

Get answers to your questions about NFL SUNDAY TICKET, the DIRECTV Genie DVR, and more.

Do you have questions about switching to DIRECTV? Find answers here on everything from DIRECTV billing to contract fees to channel lineups to customer support. We’ve got your back.

General DIRECTV FAQ

Why should you choose DIRECTV?

DIRECTV delivers solid channel lineups, low introductory prices, and discounted bundle options. But the top reason people choose DIRECTV over the competition is for sports. Several packages include one free year of the NFL SUNDAY TICKET with a two-year contract.  NFL SUNDAY TICKET gives you a virtual ticket to every out-of-market Sunday game (which is a $293.94 value).

Which packages include NFL SUNDAY TICKET?

One free season of NFL SUNDAY TICKET comes with all CHOICE and above packages (XTRA, ULTIMATE, and PREMIER). Keep in mind that you have to sign a two-year contract with DIRECTV to get that though. And if you want the NFL SUNDAY TICKET the second year of your contract, you’ll pay the going rate per season.

Which channels are on DIRECTV?

You’ll get between 155 and 330+ channels, depending on which DIRECTV package you choose. View the full DIRECTV channel guide.

DIRECTV channel lineup

Package Number of channels Popular channels includedPrice*
SELECT155Fox News, Nickelodeon, Cartoon Network, HGTV, TLC, BBC America, and more$35/mo.
ENTERTAINMENT160+All SELECT channels + ESPN, ESPN2, and more$40/mo.
CHOICE185+All ENTERTAINMENT channels + NFL SUNDAY TICKET (1 season), OWN, Nicktoons, and more$45/mo.
XTRA235+All CHOICE channels + NFL SUNDAY TICKET (1 season), Oxygen, Discovery Family Channel, Nat Geo WILD, and more$55/mo.
ULTIMATE250+All XTRA channels + STARZ®, DTV4K, Univision Televisa Deportes, Boomerang, and more$60/mo.
PREMIER330+All ULTIMATE channels + beIN SPORTS, HBO®, SHOWTIME®, ESPN Classic, Outdoor Channel, and more$110/mo.

*Data current as of 4/1/2019. Price for 12 months with a 24-month agreement. Prices go up in months 13–24. Paperless Billing and AutoPay required.

What is DIRECTV?

DIRECTV is one of the top satellite TV broadcast providers in the United States. Instead of relying on wired networks or an internet connection, satellite TV service is broadcast throughout the US via satellites.

You can get DIRECTV service almost anywhere in the US because it’s received with a satellite dish installed to the exterior of your home. Many rural areas that are not wired for cable rely on satellite TV service. For more information on DIRECTV, see our DIRECTV provider page.

Is there a difference between DIRECTV and DIRECTV NOW?

DIRECTV and DIRECTV NOW both bring you the entertainment, sports, and news you’re looking for, but they deliver in different ways. When you sign up for DIRECTV, you’ll agree to a two-year contract, and you’ll have equipment installed that enables you to pick up satellite TV. On the other hand, DIRECTV NOW delivers streaming content through the internet and doesn’t require a contract.

What is DIRECTV NOW?

DIRECTV NOW is an online streaming service. You can sign up online in minutes and start watching immediately.

It delivers content via the internet instead of a satellite system and gives you access to live TV and on-demand streaming—no satellite dish required.

DIRECTV NOW doesn’t require a contract (you can cancel at any time) and there are no equipment or installation fees. If you have good internet service and you move around frequently, you might enjoy the flexibility of DIRECTV NOW.

How much does DIRECTV NOW cost?

DIRECTV NOW packages range from $50 per month for the PLUS package with 40+ channels to $135 per month for the ULTIMATE 125+ channel package. There is no contract, no installation, and no DIRECTV equipment required, but you do need a good internet connection (or at least a high data allowance for your cellular plan).

FAQ about DIRECTV prices and contracts

How much does DIRECTV cost?

DIRECTV pricing depends on the package you select. You can upgrade your package with CINEMAX®, SHOWTIME, HBO, STARZ, or sports packages at anytime. Get more information on DIRECTV packages and NFL SUNDAY TICKET.

DIRECTV plans and pricing

Package Number of channelsPrice for first yearPrice for second year*
SELECT155+$35/mo.$81/mo.
ENTERTAINMENT160+$40/mo.$93/mo.
CHOICE
Includes NFL SUNDAY TICKET for 1 year**
185+$45/mo.$110/mo.
XTRA
Includes NFL SUNDAY TICKET for 1 year**
235+$55/mo.$124/mo.
ULTIMATE
Includes NFL SUNDAY TICKET for 1 year**
250+$60/mo.$135/mo.
PREMIER
Includes NFL SUNDAY TICKET for 1 year**
330+$110/mo.$189/mo.

*Data current as of 4/1/2019. Price for 12 months with a 24-month agreement. Paperless Billing and AutoPay required.

**The second year of NFL SUNDAY TICKETwill be billed at the going rate (currently $293.94/season) unless you call DIRECTV prior to the start of the season.

How much does it cost to add the DIRECTV Genie DVR?

Your first DIRECTV Genie DVR is included with your service. If you need any additional receivers, you can rent a Genie Mini for $7 per month.

Is there a contract with DIRECTV?

Yes, there is a two-year contract when you sign up with DIRECTV. After the first year of your contract with DIRECTV, your price will go up. Canceling will result in early termination fees of $20 for each month remaining on the agreement (up to $240).

If you move around a lot or don’t want to sign a contract, look into DIRECTV NOW. It’s an online streaming service that includes live TV and on-demand content. DIRECTV NOW is contract-free, and you can cancel at anytime.

DIRECTV billing FAQ

How do I see my monthly DIRECTV bill?

To view your monthly DIRECTV bill, go to DIRECTV’s site and create an online account. Once you have an account, you can view your bill anytime and set up payments.

How do I pay my DIRECTV bill?

To pay your DIRECTV bill, you can pay online, via text message, through AutoPay, or by phone. First, go to your online DIRECTV account. If you haven’t created your account yet, click Manage Settings. Then add your payment method (a checking account, credit card, or debit card). Your bill will already have due dates listed. Click Done once you finish. You can also set up automatic payments through your account.

Can I pay my DIRECTV bill over the phone?

Yes, you can pay your DIRECTV bill over the phone. Call us at 800-531-5000, and then push 0 for customer service. You’ll be connected with a representative who can look up your account and take your credit or debit card for immediate payment.

Who do I contact with DIRECTV bill questions?

If you have a question about billing, you can sign in to your account to look up information or contact DIRECTV directly for online chat. You can contact DIRECTV by phone at 1-800-531-5000 and press 0 to be connected to a customer service representative.

Does DIRECTV charge cancellation fees?

Yes, DIRECTV does charge cancellation fees. Like many other satellite and cable providers, DIRECTV charges an early termination fee if you cancel your service before the end of your two-year contract. You will be charged $20 per month for each month remaining on your agreement (up to $240).

DIRECTV availability FAQ

Is DIRECTV available in my area?

DIRECTV is available almost everywhere in the US. The only requirements are a clear view of the southern sky and an accessible installation point. If you live in a densely forested canyon or in a remote area, DIRECTV satellite service might be limited. Contact DIRECTV to find out what packages are offered in your area.

DIRECTV equipment and installation FAQ

Is a satellite dish required for DIRECTV?

Yes, a satellite dish is required in order to receive DIRECTV. The DIRECTV technician will take care of the installation. If you are renting and your landlord doesn’t allow satellite installation, check out DIRECTV NOW packages for streaming live TV online.

How do I watch DIRECTV on my computer?

You don’t have to be in front of the TV to get your favorite shows. Download the DIRECTV app to watch DIRECTV (live TV and on-demand content) on your computer, tablet, or other device.

Can I watch DIRECTV on my phone?

You can watch DIRECTV on your phone as long as it’s an internet-enabled device. Just download the DIRECTV app. With this app, you can watch live TV and on-demand shows and movies anywhere you have an internet connection.

How do I get the DIRECTV app?

You can get the DIRECTV app from iTunes or Google Play.

What’s a Genie receiver?

Your Genie receiver is a DVR that allows you to record live TV so you can watch it on your schedule. It also connects your TV to the internet. The Genie DVR stores up to 1 TB of recorded content (about 200 hours of HD programming).

It records up to five shows simultaneously and can be connected to up to eight TVs (although each additional TV will require its own Genie Mini).

FAQ about DIRECTV customer service

What’s the customer service phone number for DIRECTV?

The customer service phone number for DIRECTV is 1-800-531-5000. When your call is answered, push 0 for customer service.

What is the customer service number for DIRECTV NOW?

To contact customer service for DIRECTV NOW, call 1-800-490-4388.

How do I speak to a real person at DIRECTV?

If you want to speak to a real person at DIRECTV, and not an automated line, contact the customer service number at 1-800-531-5000. When your call is answered, push 0 to be connected to a customer service representative.

Ready to start watching Sunday’s game? Discover more about DIRECTV and find your favorite DIRECTV package.

Edited by Cara Haynes

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