HughesNet Internet FAQs

Just because satellite internet travels through space doesn’t mean you have to be left in the dark. We’ve got the answers to all your HughesNet internet questions, whether you want to get the most out of your service or simply decide if it’s right for you.

HughesNet FAQs

General

What is HughesNet?

HughesNet is a satellite Internet Service Provider (ISP). It’s perfect for remote and rural areas because its coverage area is one of the biggest in the US. It offers broadband internet speeds to most of the country.

What is HughesNet Gen 5?

The newest version of HughesNet internet service is here and it’s called HughesNet Gen 5. It’s faster and lets you use more data.

HughesNet Gen 5 comes from the newest HughesNet satellite, EchoStar XIX. This enormous satellite delivers broadband speeds using JUPITER™ System technology. This improved tech allows HughesNet to offer faster internet speeds to more people than ever before.

How fast is HughesNet internet?

HughesNet has download speeds up to 25 Mbps and upload speeds up to 3 Mbps. The FCC says that’s broadband, baby!

Actual speeds may vary and are not guaranteed.

How do I get TV service with my HughesNet internet plan?

You can pair your HughesNet satellite internet with TV service from DIRECTV or DISH. Both have great deals on packages that include sports, news, premium, and local channels. DIRECTV packages start at $35 per month, and DISH TV starts at about $60 per month. Get a full breakdown of DISH vs. DIRECTV to decide which TV service is best for you.

Can I use VoIP with my HughesNet internet service?

Not only can you use Voice over Internet Protocol (VoIP) over HughesNet, but HughesNet offers its own satellite phone service called HughesNet Voice. It uses VoIP technology, but it won’t count against your monthly internet data like other internet-calling services would.

HughesNet Voice plans start at about $30 per month, but you can get a $10 per month discount for a year if you order both HughesNet Internet and Voice.*

Can I use a VPN on my HughesNet internet service?

Technically, you can use a Virtual Private Network (VPN) with your HughesNet internet service, but it likely won’t work very well. Satellite internet technology already causes a lot of lag. A VPN adds an additional stop on the path to and from your network, so it can end up doubling the lag you’re already experiencing with satellite internet.

Can I play video games with HughesNet internet?

Yes, HughesNet is fast enough for gaming. But some types of games perform better than others. Most RPGs should be fine, but first-person shooters can be problematic. For tips on getting the most out of gaming on satellite internet, check out “Your Guide to Gaming on Satellite Internet.”

Can I get HughesNet for my rural business?

Yes, HughesNet has internet solutions for your rural business. The faster speeds and built-in Wi-Fi of HughesNet Gen 5 make getting your whole office online simple and effective. HughesNet offers five different data plans, so it’s a great choice for rural businesses of all sizes. Learn more about HughesNet for business.

Which satellite internet provider has the fastest speeds?

Viasat offers the fastest satellite internet. Although HughesNet doesn’t offer plans as fast as Viasat, it does offer broadband plans that are more affordable than Viasat plans with similar speeds. So, Viasat may have the top speed, but you can get more speed for your money with the right HughesNet package.

Contracts

Is there a contract with HughesNet?

Yes, HughesNet internet plans require a two-year agreement.

Pricing

How much is HughesNet internet?

HughesNet offers four internet packages, each with different data limits.

Here’s internet pricing information from HughesNet.

HughesNet Internet Package Introductory Price Download SpeedData
HughesNet 10 GB$59.99/mo. Up to 25 Mbps10 GB
HughesNet 20 GB$69.99/mo.Up to 25 Mbps20 GB
HughesNet 30 GB$99.99/mo.Up to 25 Mbps30 GB
HughesNet 50 GB $149.99/mo.Up to 25 Mbps50 GB

Data valid as of 01/22/2019. Speeds and pricing vary by area and are subject to change. Actual speeds may vary and are not guaranteed.

What’s the cheapest HughesNet internet plan?

HughesNet packages start at $59.99 per month. But sometimes HughesNet will offer promotional pricing, so you can get the same package at a $10 or even $20 per month discount for a limited time. Most sales reps will offer you a discount if it’s available, but it won’t hurt to ask them about it either.

Billing

How do I see my monthly bill?

You can access your monthly bill online by logging in to your HughesNet account at My.HughesNet.com. Under the My Account section, you’ll find the My Bill link. Click there to access your monthly statement.

How do I pay my HughesNet bill?

You can pay your bill online with a credit or debit card. After you log in to your account using the link above, click the Pay Now option at the top right. Follow the prompts to make a one-time payment or set up automatic monthly payments.

Who do I contact with bill questions?

You have several options to help you with understanding your bill. You’ll find lots of helpful information online by visiting My.HughesNet.com. If you still have questions, you can contact HughesNet customer support via email, chat, or phone at 866-347-3292.

Does HughesNet charge cancellation fees?

Yes. You can cancel before activation without getting hit with a fee, but if you cancel within the first 90 days after activation, HughesNet will charge you an early termination fee (ETF) of up to $400. The fee will reduce by $15 each month after the first 90 days from activation. For example, if you cancel in month four, your early termination fee would be about $385.

Availability

Is HughesNet available in my area?

HughesNet is available throughout most of the United States. If you have a clear view of the southern sky, chances are you can get HughesNet. The specific packages available may vary depending on how far north you live. Enter your address below to see which HughesNet packages are available at your location.

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Equipment and Installation

How do I install HughesNet satellite internet?

HughesNet doesn’t offer a self-installation option because the equipment needs a professional technician to calibrate it correctly, so you’ll have to pay for professional installation. But for a limited time, HughesNet is offering free installation to customers who lease their gateway (router/modem combo). Be sure to ask your agent about this offer when you sign up.

Pro Tip: Make sure someone is home when the HughesNet technician arrives. They will need an adult (18 or older) to sign for the work.

What equipment do I need for HughesNet internet?

You need a satellite dish and a modem. To create a home network with your HughesNet service, you’ll also need a router. HughesNet makes things easy by supplying you with a dish and a Wi-Fi ready gateway (modem/router combo).

You’ll have to either buy your equipment or lease it from HughesNet. You can opt to use your own router if you really want to, but you’ll still have to buy or lease the HughesNet gateway because it houses the modem. But if you already own a better router, saving money is probably not your primary concern.

Have more questions about modems and routers? Check out our modem and router FAQ.

Will HughesNet work with a wireless router?

Yes, the HughesNet gateway comes with built-in Wi-Fi. You can use your own wireless router if you want, but you’ll still have to pay for the HughesNet gateway because you’ll need the modem for your service to work. Learn more about satellite internet modems and routers.

Customer Service

What’s the customer service number for HughesNet?

Call 866-347-3292 for HughesNet customer service.

*After 12 months, the monthly fee reverts to $29.95. 24-month commitment required. Restrictions may apply. Offer void where prohibited. Offer ends 3/27/19.

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