Report an outage
Occasionally, internet service outages do occur and there’s nothing you can do on your side to fix it. Outages can occur from damage to a ground station or other unexpected event. Power outages can also cause the internet to go down, either on a house-by-house basis (because a modem can’t power up) or on a larger scale from lack of power at a ground station.
You can find out if there’s been a Viasat internet outage in your area by calling Viasat customer support (+1-855-463-9333). If you have cellular service, you can also check a nationwide outage tracker like DownDetector to find out if outages have been reported in your area.
Usually, service interruptions are short and are resolved quickly. Outages caused by major weather events like hurricanes, tornadoes, or tropical storms may persist throughout the storm.