Troubleshoot your satellite internet problems with these tips.
Why Is My Viasat Internet Not Working? Viasat Outages, Connection Issues, and More
When your Viasat internet is down—or slows to snail-like speeds—the right fix will depend on the cause of the issue. For instance, is your internet slowing because you went over your monthly data cap? Is there a local outage in your area? Has the cat knocked over the modem again?
If you’re not sure where to start with internet troubleshooting (and yeah—we’ve all been there), here’s what you can do to fix your internet yourself.
Power cycle your modem
Power cycling your modem is the simplest trick in the book, but it is highly effective and the first thing to try to fix internet issues. Power cycle your modem/router anytime your Viasat internet is slow or disconnects. It can also fix problems with your smart TV or gaming devices when you’re having trouble streaming or connecting online.
Power cycling your modem is easy.
- Unplug your Viasat modem/router.
- Wait a few minutes.
- Plug it back in.
10 Quick Viasat internet fixes:
Check your data usage
If you’re over your monthly data cap, that’s the reason you’re having internet problems. Viasat will slow down your connection if you exceed the amount of priority data.
You can find out if data is the cause of your woes by signing into MyViasat.com and checking your data usage for the month (on your home screen). To resolve problems caused by data overage, you can upgrade to a plan with more data or wait for next month’s data to arrive.
Data valid as of 2/24/2021. Speeds and pricing vary by area and are subject to change. *$200/mo after 3 months. †$150/mo after 3 months. ‡$70/mo after 3 months.
If you want to check out all Viasat plans, or see what other options you have at your home, type your zip code in below for a full lineup of all internet options in your area.
Check your satellite dish
Walk outside and look at your satellite dish. If it’s been knocked around by a storm, or looks obviously damaged, call Viasat and get a technician to repair it or reposition the dish.
Signal interference can also be caused by snow, ice, tree branches, and other debris building up on your satellite dish. Clear debris if it’s on your dish but be careful not to knock the dish out of position.
Double check your last payment
Did your last payment go through? If there’s been a payment issue, your service could have been disconnected or suspended.
Viasat deducts payments automatically, but if your card number or account number changed or was overdrawn, the payment might not have gone through and your service could be disconnected. If you think a payment issue is causing your internet problems, call Viasat customer service at (+1-855-463-9333) or grab your phone and access your Viasat account online.
Run a modem diagnostic test
Equipment failure is another cause of internet outages. You can easily find out if your Viasat modem/router is working by running a quick modem diagnostic test.
Sign into MyViasat to find out more or download the Viasat app to run a diagnostics test from your phone. You can download the app for iOS phones or Android phones.
Check the weather
If there’s heavy cloud cover and rain or snow, your signal might be weak or spotty. The signal could also go down if there’s bad weather at the Viasat ground station nearest you. Expect it to get better once the weather clears. To learn more, check out our full guide on how weather affects internet service.
Test the power
Check your fuse box to see if one of the fuses has flipped into the off position. Next, check to see if your neighbors have power. This is often as simple as looking outside to see if a porch light is on or if there are lights in the window. If electricity goes out in your whole neighborhood, you won’t be able to get internet service because your Viasat modem/router requires power.
If you want the internet to keep going during emergencies, you can get a portable power backup or a generator.
Report an outage
Occasionally, internet service outages do occur and there’s nothing you can do on your side to fix it. Outages can occur from damage to a ground station or other unexpected event. Power outages can also cause the internet to go down, either on a house-by-house basis (because a modem can’t power up) or on a larger scale from lack of power at a ground station.
You can find out if there’s been a Viasat internet outage in your area by calling Viasat customer support (+1-855-463-9333). If you have cellular service, you can also check a nationwide outage tracker like DownDetector to find out if outages have been reported in your area.
Usually, service interruptions are short and are resolved quickly. Outages caused by major weather events like hurricanes, tornadoes, or tropical storms may persist throughout the storm.
FAQ about Fixing Viasat Issues
How can I fix a Viasat pink light?
To fix a Viasat pink light/red light issue, you can first try restarting your modem (unplugging it and replugging it). A Viasat flashing red or pink light indicates that it’s offline and isn’t connected to the internet.
How can I upgrade my Viasat plan so I have more data?
To change your Viasat plan, call Viasat customer service (+1-855-463-9333) or you can change it by accessing your Viasat account online. Viasat satellite internet plans offer up to 300 GB of data per month.