FAQ about Viasat Internet
Is Viasat satellite internet any good?
Viasat satellite internet is a good option for people who live in rural areas and don’t have access to cable, fiber, and other internet options. Viasat satellite internet is available to 99% of the US and offers speeds up to 100 Mbps.
Does Viasat require a phone line?
Viasat does not require a phone line to get satellite internet service.
Can I add a phone line to my Viasat internet plan?
You can get Viasat Voice as an add-on service to your internet plan for $29.99 per month (and $39.99 per month thereafter). Viasat Voice is a VoIP service that lets you use your internet connection for phone service. To learn more about Viasat’s VoIP service, check out our Viasat VoIP review.
Can I stream video with Viasat satellite internet?
You can stream with Viasat satellite internet but your video quality will depend on your plan’s download speed.
Viasat does offer general streaming quality recommendations for its plans:
- Unlimited Bronze 25: 360p
- Unlimited Silver 25: 480p
- Unlimited Gold 30: 720p
- Unlimited Gold 50: 720p
- Unlimited Platinum 100: 1080p
How do I get TV service with my Viasat (Exede) internet plan?
You can pair your Viasat Internet service with satellite TV from DISH or DIRECTV. But, satellite TV requires its own satellite dish.
Can I use VoIP with my Viasat Internet service?
You can use Voice over Internet Protocol (VoIP) with Viasat, but it will use up your data unless you use Viasat Voice ($29.99 per month).
Does Viasat work with a VPN?
It’s possible to use a Virtual Private Network (VPN) with Viasat, but it will probably not perform well. Satellite internet is susceptible to high latency (lag) and VPNs work best on low-latency services like cable and fiber internet
Can I play video games with Viasat Internet?
You can play online games with Viasat, but your performance will depend on the type of games you’re playing. Satellite internet comes with a delay time that makes it difficult to play games like first-person shooters that require real-time reactions. For tips about playing video games online using satellite internet, check out our guide to online gaming on satellite internet.
Can I get Viasat for my rural business?
Viasat offers a wide array of rural business internet solutions that are ideal for anything from small businesses to airlines.
How fast is Viasat Internet?
Viasat plans offer maximum download speeds of 12 Mbps all the way up to 100 Mbps. All Viasat plans advertise 3 Mbps upload speeds.
How much does Viasat cost?
The best Viasat plans cost between $50.00 per month and $169.99 per month and include at least 80 GB of monthly data. Bargain plans may cost only $30.00 per month but will give you only a few days worth of data.
Does Viasat charge cancellation fees?
Viasat Internet services require a two-year agreement. If you cancel your service before the end of that two-year period, Viasat will charge $15 for every month remaining on the contract.
How do I install Viasat satellite internet?
Viasat Internet requires professional installation to mount and align the satellite dish that receives the signal. There is no self-installation option. You’ll schedule an installation time when you order your service and the technician will also help set up your computer.
What equipment do I need for Viasat Internet?
Viasat will provide a satellite dish and modem with a built-in Wi-Fi router. You can also use a third-party router if you prefer, but you must use the modem issued by Viasat. Viasat charges a monthly equipment lease fee of $9.99.
Check out our Viasat customer service guide for more help with Viasat billing and payment questions.
Will Viasat Internet work with a wireless router?
You can use your own Wi-Fi router with your Viasat internet. But you’ll still need to use Viasat’s modem and pay the monthly equipment fee.
What happened to Exede Internet?
Viasat used to offer satellite internet service under the name Exede Internet. But it dropped the name Exede in 2017 and now uses the name Viasat Internet for all its residential internet services.
ViaSat-2 is the satellite launched by Viasat in 2017 that went live for service in 2018. It allows Viasat to provide satellite internet service to airlines and other large corporate clients while still offering up to 100 Mbps download speeds to residential customers
Scheduled to launch in the first half of 2022, the ViaSat-3 satellites will bring faster speeds to customers and expand internet coverage areas for Viasat customers.3
- Henry, Caleb, “Supplier Issue Behind Delays with ViaSat-3 Launch,” Space News, June 2019. Accessed August 20, 2020.
- Viasat, “Going Global” [undated]. Accessed August 20, 2020.
- Viasat, “Liberty High-Speed Internet Plans,” [undated]. Accessed November 16, 2020.
- Toledo, Rob, REPORT: “The Average Household’s Internet Data Usage Has Jumped 38x in 10 Years,” Decision Data, April 2020. Accessed November 17, 2020.
- The Space Hub, “SpaceX Enter Contract for a Future ViaSat-3 Satellite Launch,” [undated]. Accessed January 28, 2021.
- Viasat, “How to Buy More Data with My Viasat,” [undated]. Accessed March 30, 2021.
- Baumgartner, Jeff, “First ViaSat-3 Satellite Takes a Step Toward Launch,” Broadband World News, June 2021. Accessed June 9, 2021.
- Rizzo, Lillian, “Americans Working from Home Face Internet Usage Limits,” Wall Street Journal, October 2020. Accessed June 10, 2021.