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Do you have questions about switching to DIRECTV?
Find answers here on everything from DIRECTV billing to contract fees to channel lineups to customer support. We’ve got your back.
Get answers to your questions about the DIRECTV Genie DVR and more.
DIRECTV delivers solid channel lineups, low introductory prices, and discounted bundle options. But the top reason people choose DIRECTV over the competition is for more sports programming than DISH offers.
You’ll get between 155 and 330+ channels, depending on which DIRECTV package you choose. View the full DIRECTV channel guide.
Data effective 11/13/2023. Offers and availability may vary by location and are subject to change. For 24 months plus taxes and fees w/ 24-mo. agmt. New approved residential customers, price incl. TV pkg & equip. fees for first TV. Add’l fees may apply to non-qualified customers. Early agmt termination fee applies ($20/mo.) & add’l fee(s) may apply if equip. not returned. Credit card req’d. Restr’s apply. $19.95 activation & equipment lease req’d for satellite customers. Equipment lease req’d for DIRECTV via Internet customers in some sales channels.
DIRECTV is one of the top satellite TV broadcast providers in the United States. Instead of relying on wired networks or an internet connection, satellite TV service is broadcast throughout the US via satellites.
You can get DIRECTV service almost anywhere in the US because it’s received with a satellite dish installed to the exterior of your home. Many rural areas that are not wired for cable rely on satellite TV service. For more information on DIRECTV, see our DIRECTV provider page.
DIRECTV and DIRECTV STREAM both bring you the entertainment, sports, and news you’re looking for, but they deliver in different ways. When you sign up for DIRECTV, you’ll agree to a two-year contract, and you’ll have equipment installed that enables you to pick up satellite TV. On the other hand, DIRECTV STREAM delivers streaming content through the internet and doesn’t require a contract.
DIRECTV STREAM is an online streaming service. You can sign up online in minutes and start watching immediately.
It delivers content via the internet instead of a satellite system and gives you access to live TV and on-demand streaming—no satellite dish required.
DIRECTV STREAM doesn’t require a contract (you can cancel at any time) and there are no equipment or installation fees. If you have good internet service and you move around frequently, you might enjoy the flexibility of DIRECTV NOW.
DIRECTV pricing depends on the package you select. You can upgrade your package with CINEMAX®, Paramount+ with SHOWTIME®, HBO, STARZ, or sports packages at anytime.
Data effective 11/13/2023. Offers and availability may vary by location and are subject to change.
For 24 months plus taxes and fees w/ 24-mo. agmt. AutoPay and Paperless Bill req’d. Advanced Receiver Service Fee $15/mo. is extra and applies.
New approved residential customers, price incl. TV pkg & equip. fees for first TV. Add’l fees may apply to non-qualified customers. Early agmt termination fee applies ($20/mo.) & add’l fee(s) may apply if equip. not returned. Credit card req’d. Restr’s apply. $19.95 activation & equipment lease req’d for satellite customers. Equipment lease req’d for DIRECTV via Internet customers in some sales channels.
Your first DIRECTV Genie DVR is included with your service. If you need any additional receivers, you can rent a Genie Mini for $7 per month.
Yes, there is a two-year contract when you sign up with DIRECTV. There is a two year price guarantee . Canceling will result in early termination fees of $20 for each month remaining on the agreement (up to $240).
If you move around a lot or don’t want to sign a contract, look into DIRECTV NOW. It’s an online streaming service that includes live TV and on-demand content. DIRECTV NOW is contract-free, and you can cancel at anytime.
To view your monthly DIRECTV bill, go to DIRECTV's site and create an online account. Once you have an account, you can view your bill anytime and set up payments.
To pay your DIRECTV bill, you can pay online, via text message, through AutoPay, or by phone. First, go to your online DIRECTV account. If you haven’t created your account yet, click Manage Settings. Then add your payment method (a checking account, credit card, or debit card). Your bill will already have due dates listed. Click Done once you finish. You can also set up automatic payments through your account.
Yes, you can pay your DIRECTV bill over the phone. Call us at 800-531-5000, and then push 0 for customer service. You’ll be connected with a representative who can look up your account and take your credit or debit card for immediate payment.
If you have a question about billing, you can sign in to your account to look up information or contact DIRECTV directly for online chat. You can contact DIRECTV by phone at 1-800-531-5000 and press 0 to be connected to a customer service representative.
Yes, DIRECTV does charge cancellation fees. Like many other satellite and cable providers, DIRECTV charges an early termination fee if you cancel your service before the end of your two-year contract. You will be charged $20 per month for each month remaining on your agreement (up to $240).
DIRECTV is available almost everywhere in the US. The only requirements are a clear view of the southern sky and an accessible installation point. If you live in a densely forested canyon or in a remote area, DIRECTV satellite service might be limited. Contact DIRECTV to find out what packages are offered in your area.
Yes, a satellite dish is required in order to receive DIRECTV. The DIRECTV technician will take care of the installation. If you are renting and your landlord doesn’t allow satellite installation, check out DIRECTV STREAM packages for streaming live TV online.
You don’t have to be in front of the TV to get your favorite shows. Download the DIRECTV app to watch DIRECTV (live TV and on-demand content) on your computer, tablet, or other device.
You can watch DIRECTV on your phone as long as it’s an internet-enabled device. Just download the DIRECTV app. With this app, you can watch live TV and on-demand shows and movies anywhere you have an internet connection.
You can get the DIRECTV app from iTunes or Google Play.
Your Genie receiver is a DVR that allows you to record live TV so you can watch it on your schedule. It also connects your TV to the internet. The Genie DVR stores up to 1 TB of recorded content (about 200 hours of HD programming).
It records up to five shows simultaneously and can be connected to up to eight TVs (although each additional TV will require its own Genie Mini).
The customer service phone number for DIRECTV is 1-800-531-5000. When your call is answered, push 0 for customer service.
To contact customer service for DIRECTV NOW, call 1-800-490-4388.
If you want to speak to a real person at DIRECTV, and not an automated line, contact the customer service number at 1-800-531-5000. When your call is answered, push 0 to be connected to a customer service representative.
Ready to start watching Sunday’s game? Discover more about DIRECTV and find your favorite DIRECTV package.
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