Do you have questions about switching to DIRECTV?
Find answers here on everything from DIRECTV billing to contract fees to channel lineups to customer support. We’ve got your back.
Get answers to your questions about NFL SUNDAY TICKET, the DIRECTV Genie DVR, and more.
DIRECTV delivers solid channel lineups, low introductory prices, and discounted bundle options. But the top reason people choose DIRECTV over the competition is for sports. Several packages include one free year of the NFL SUNDAY TICKET with a two-year contract. NFL SUNDAY TICKET gives you a virtual ticket to every out-of-market Sunday game.
One free season of NFL SUNDAY TICKET comes with all CHOICE and above packages (XTRA, ULTIMATE, and PREMIER). Keep in mind that you have to sign a two-year contract with DIRECTV to get that though. And if you want the NFL SUNDAY TICKET the second year of your contract, you’ll pay the going rate per season.
You’ll get between 155 and 330+ channels, depending on which DIRECTV package you choose. View the full DIRECTV channel guide.
Number of channels
Popular channels included
Fox News, Nickelodeon, Cartoon Network, HGTV, TLC, BBC America, and more
All SELECT channels + ESPN, ESPN2, and more
All ENTERTAINMENT channels + NFL SUNDAY TICKET (1 season), OWN, Nicktoons, and more
All CHOICE channels + NFL SUNDAY TICKET (1 season), Oxygen, Discovery Family Channel, Nat Geo WILD, and more
All XTRA channels + STARZ®, DTV4K, Univision Televisa Deportes, Boomerang, and more
All ULTIMATE channels + beIN SPORTS, HBO®, SHOWTIME®, ESPN Classic, Outdoor Channel, and more
*Data current as of 4/1/2019. Price for 12 months with a 24-month agreement. Prices go up in months 13–24. Paperless Billing and AutoPay required.
DIRECTV is one of the top satellite TV broadcast providers in the United States. Instead of relying on wired networks or an internet connection, satellite TV service is broadcast throughout the US via satellites.
You can get DIRECTV service almost anywhere in the US because it’s received with a satellite dish installed to the exterior of your home. Many rural areas that are not wired for cable rely on satellite TV service. For more information on DIRECTV, see our DIRECTV provider page.
DIRECTV and DIRECTV NOW both bring you the entertainment, sports, and news you’re looking for, but they deliver in different ways. When you sign up for DIRECTV, you’ll agree to a two-year contract, and you’ll have equipment installed that enables you to pick up satellite TV. On the other hand, DIRECTV NOW delivers streaming content through the internet and doesn’t require a contract.
DIRECTV NOW is an online streaming service. You can sign up online in minutes and start watching immediately.
It delivers content via the internet instead of a satellite system and gives you access to live TV and on-demand streaming—no satellite dish required.
DIRECTV NOW doesn’t require a contract (you can cancel at any time) and there are no equipment or installation fees. If you have good internet service and you move around frequently, you might enjoy the flexibility of DIRECTV NOW.
DIRECTV pricing depends on the package you select. You can upgrade your package with CINEMAX®, SHOWTIME, HBO, STARZ, or sports packages at anytime. Get more information on DIRECTV packages and NFL SUNDAY TICKET.
Number of channels
Price for first year
CHOICE Includes NFL SUNDAY TICKET for 1 year**
XTRA Includes NFL SUNDAY TICKET for 1 year**
ULTIMATE Includes NFL SUNDAY TICKET for 1 year**
PREMIER Includes NFL SUNDAY TICKET for 1 year**
*Data current as of 4/1/2019. Price for 12 months with a 24-month agreement. Paperless Billing and AutoPay required.
**The second year of NFL SUNDAY TICKETwill be billed at the going rate (currently $293.94/season) unless you call DIRECTV prior to the start of the season.
Your first DIRECTV Genie DVR is included with your service. If you need any additional receivers, you can rent a Genie Mini for $7 per month.
Yes, there is a two-year contract when you sign up with DIRECTV. After the first year of your contract with DIRECTV, your price will go up. Canceling will result in early termination fees of $20 for each month remaining on the agreement (up to $240).
If you move around a lot or don’t want to sign a contract, look into DIRECTV NOW. It’s an online streaming service that includes live TV and on-demand content. DIRECTV NOW is contract-free, and you can cancel at anytime.
To pay your DIRECTV bill, you can pay online, via text message, through AutoPay, or by phone. First, go to your online DIRECTV account. If you haven’t created your account yet, click Manage Settings. Then add your payment method (a checking account, credit card, or debit card). Your bill will already have due dates listed. Click Done once you finish. You can also set up automatic payments through your account.
Yes, you can pay your DIRECTV bill over the phone. Call us at 800-531-5000, and then push 0 for customer service. You’ll be connected with a representative who can look up your account and take your credit or debit card for immediate payment.
If you have a question about billing, you can sign in to your account to look up information or contact DIRECTV directly for online chat. You can contact DIRECTV by phone at 1-800-531-5000 and press 0 to be connected to a customer service representative.
Yes, DIRECTV does charge cancellation fees. Like many other satellite and cable providers, DIRECTV charges an early termination fee if you cancel your service before the end of your two-year contract. You will be charged $20 per month for each month remaining on your agreement (up to $240).
DIRECTV is available almost everywhere in the US. The only requirements are a clear view of the southern sky and an accessible installation point. If you live in a densely forested canyon or in a remote area, DIRECTV satellite service might be limited. Contact DIRECTV to find out what packages are offered in your area.
Yes, a satellite dish is required in order to receive DIRECTV. The DIRECTV technician will take care of the installation. If you are renting and your landlord doesn’t allow satellite installation, check out DIRECTV NOW packages for streaming live TV online.
You don’t have to be in front of the TV to get your favorite shows. Download the DIRECTV app to watch DIRECTV (live TV and on-demand content) on your computer, tablet, or other device.
You can watch DIRECTV on your phone as long as it’s an internet-enabled device. Just download the DIRECTV app. With this app, you can watch live TV and on-demand shows and movies anywhere you have an internet connection.
Your Genie receiver is a DVR that allows you to record live TV so you can watch it on your schedule. It also connects your TV to the internet. The Genie DVR stores up to 1 TB of recorded content (about 200 hours of HD programming).
It records up to five shows simultaneously and can be connected to up to eight TVs (although each additional TV will require its own Genie Mini).
The customer service phone number for DIRECTV is 1-800-531-5000. When your call is answered, push 0 for customer service.
To contact customer service for DIRECTV NOW, call 1-800-490-4388.
If you want to speak to a real person at DIRECTV, and not an automated line, contact the customer service number at 1-800-531-5000. When your call is answered, push 0 to be connected to a customer service representative.