DIRECTV Customer Service

Is your DIRECTV on the blink? Or do you need help pausing service or adding new channels? Contact DIRECTV customer service for quick answers.

Kristin Cooke
Researcher & Writer
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Published on July 09, 2021

Call DIRECTV customer service

For billing and account questions, DIRECTV satellite TV customer service is available during extended hours, seven days a week. For technical support and troubleshooting, contact DIRECTV technical support directly by phone ✆ 1-800-531-5000 or by live chat 24/7.

DIRECTV customer service hours

  • DIRECTV customer service: 8:00 a.m. to midnight ET
  • DIRECTV technical support: 24 hours a day, 7 days a week

How to contact DIRECTV customer service

✆ 1-800-531-5000

The DIRECTV customer service phone number is 1-800-531-5100. You can also contact DIRECTV via live chat for help with your satellite TV service. Customer service can help you move your service to a new home, add or subtract channels and packages, cancel your service, or suspend your service while you take a long vacation.

How to contact DIRECTV technical support

✆ 1-800-531-5000

Need help recording a show, programming your Genie remote control, or troubleshooting a signal problem? Contact customer service and say “technical support” to get help 24/7. You can also get technical support through live chat.

Other ways to pay and view your DIRECTV bill

If you don’t like waiting on the phone, there are other ways to contact DIRECTV (AT&T) customer service. You can sign in to your AT&T account on a computer to make payments, add or subtract channels, suspend service, or view your bill. You can also do all these things on the myAT&T app, which is available for Android or iPhone. You can get the app by texting MYATT to 556699 on your mobile phone.

If you like, you can use AT&T (DIRECTV) live chat for most customer service questions. 

People with hearing loss can use DIRECTV’s TTY (text telephone) by calling 1-800-779-4388 (compatible TTY equipment required).

Quick tip
Megaphone

Wondering why you have to use the AT&T app to view your DIRECTV bill? Six years ago, AT&T bought DIRECTV, and they have consolidated DIRECTV’s customer service under AT&T. The DIRECTV app is for viewing your TV content and doesn’t allow you to pay your bill or make changes to your account.

What to prep before you call

  • Your DIRECTV account number (often your phone number)
  • Your billing address associated with your account

Learn more about DIRECTV satellite TV service

For folks who live in areas without cable service, DIRECTV is a great option. You don’t need to live near a city or even have internet access to get DIRECTV since it’s satellite TV. You just need a clear view of the northern sky.

If you’re interested in DIRECTV on the road, check out options for satellite TV service in an RV, van, or truck.

You can learn more about DIRECTV and how it compares to other satellite TV providers with these reviews and how-to guides:

DIRECTV FAQ

Is DIRECTV customer service open 24/7?

No, DIRECTV customer service isn’t open all day and night—customer service hours are 8:00 a.m. to midnight ET. But, if your service goes down or you’re experiencing technical problems, you can use the main customer service number ✆ 1-800-531-5000 for technical support, which is open 24/7.

How do I contact DIRECTV customer service?

You can call DIRECTV customer service at ✆ 1-800-531-5000 or contact them via their live chat. Customer service is open seven days a week, from 8:00 a.m. to midnight ET. You can get technical support 24/7 by calling the same number.

What does it cost to cancel DIRECTV?

If you have already fulfilled your 2-year contract, it doesn’t cost anything to cancel DIRECTV (as long as you return all your equipment). But, if you’re trying to cancel before you’ve fulfilled your contract, you will have to pay an early termination fee (ETF) of $20 per month for each month remaining on your contract. (You can read about cancelation fees yourself in the fine print on DIRECTV’s website.)

So, if you cancel DIRECTV in month 12 of your 2-year contract, you will have to pay $240 in addition to returning all equipment. There is no trial period for DIRECTV—once your service is installed, ETFs will apply.

Kristin Cooke
Written by
Kristin Cooke
After graduating with a degree in English from the University of Utah, Kristin learned to geek speak while working as a technical recruiter, interviewing software developers and tech companies. For over 20 years, she has created award-winning content for technology, health, and finance companies. Kristin is an advocate for affordable internet for all and writes about rural internet solutions, satellite internet news, and tech products at SatelliteInternet.com. Her work has been featured in New York Post, PCMag, Forbes, Business Insider, Telecompetitor, Space.com, and The Benton Institute for Broadband & Society.