What does pausing satellite TV service mean?
DISH and DIRECTV both have two-year contracts that make it expensive to cancel early. If you cancel before your contract is up, you can end up paying up to $480 in early termination fees (ETFs).1 Yikes! So, customers who have DISH or DIRECTV sometimes feel like they’re locked in to two solid years of service—but that isn’t actually the case.
Both DISH and DIRECTV offer service pause options. What’s a service pause? If you ask for a service pause (or a vacation hold), your service will be temporarily turned off and you can keep your equipment and setup right where they are. You won’t be billed for regular service (although there’s a small $5 to $7 per month fee that you’ll need to pay).2 If you pause in the middle of a month, you’ll be billed for the days you had service but not for the days your service is paused. Once you arrive back in town, you just turn your service back on (with a phone call) and it’s showtime again.
A service pause comes in handy for people who travel during parts of the year. It’s also helpful for folks who need a break on their bills due to job loss or complications related to COVID-19. By pausing your service, you avoid paying early termination fees. And, once you’re ready to resume service, you won’t have to pay installation fees again or go through the hassle of getting a technician to come out and set up your service.
You don’t have to call weeks in advance—you can have your DISH or DIRECTV service paused the same day. And the same goes for turning your service back on—just call the morning you leave the beach and it’ll be switched on and ready to go when you arrive home.