Viasat (Formerly Exede) FAQs

Don’t let confusion about Viasat stop you from enjoying satellite internet at broadband speeds. We’ve got the answer you need to put your mind at ease and get you online with Viasat Internet service.

We’ll start with an easy one about why you should choose Viasat.

viasat internet

Which satellite internet provider has the fastest speeds?

Viasat Internet (formerly Exede satellite internet) offers the fastest satellite internet available. Its download speeds can reach as fast as 100 Mbps in some areas. Viasat is widely available, but that top speed may not be available everywhere. But, all Viasat packages offer broadband speeds (at least 25 Mbps download and 3 Mbps upload). With the speeds available from Viasat Internet, you’ll be browsing social media and binge-watching Netflix in no time.

General Viasat and Exede Questions

What is Viasat?

Viasat is a satellite communications company. It provides satellite internet and phone services to government, corporate, and residential clients. Its residential internet service was formerly branded Exede Internet. After purchasing Wildblue, a smaller satellite internet provider, it also provided services in some areas under that brand name.

In 2017, Viasat dropped the brand names Exede and Wildblue and now offers all its residential internet service under the name Viasat Internet.

What happened to Exede Internet?

Viasat used to offer residential satellite internet service under the brand name Exede Internet. It dropped the name Exede in 2017. Now it uses the name Viasat Internet for all its residential internet services. While all new service plans are marketed as Viasat Internet plans, customers who were on existing Exede plans were grandfathered into the new brand, and most could keep their service agreement.

What is Viasat 2?

Viasat 2 is the satellite launched by Viasat in 2017. It has a huge throughput capacity that allows it to provide satellite internet service to airlines and other large corporate clients while still offering up to 100 Mbps download speeds to residential customers.

Can I get Viasat for my rural business?

Yes. Viasat offers a wide array of business communication solutions that are ideal for anything from small businesses to airlines.

Viasat Internet Service

How fast is Viasat Internet?

Viasat offers five different speed tiers across eight different packages. The top speeds for these packages range from 12 Mbps up to 100 Mbps. Internet packages from HughesNet, the other leading satellite internet provider, top out at 25 Mbps. See Viasat Internet plans.

How do I get TV service with my Viasat Internet plan?

You can pair your Viasat Internet service with satellite TV from DISH or DIRECTV. Satellite TV requires a  separate satellite dish. So, if you get Viasat Internet and DISH or DIRECTV, each company will have to install its own satellite dish.

Can I use a VoIP with my Viasat Internet service?

Yes, you can use Voice over Internet Protocol (VoIP) with Viasat, but it will use up your data unless you use Viasat’s own VoIP, called Viasat Voice. Like its internet service, Viasat Voice is a monthly subscription service.

Can I use a VPN on my Viasat Internet service?

It’s possible to use a Virtual Private Network (VPN) with your Viasat Internet service, but it may not perform well with one. Satellite internet, even from Viasat, is susceptible to high latency (lag). Because a VPN continually encrypts and decrypts information as it leaves or enters your network, every piece of data is like initiating a new download. This compounds the effects of high latency.

Can I play video games with Viasat Internet?

The short answer is yes, but online gaming with satellite internet can be problematic. Viasat is no exception. While you’ll get plenty of speed from Viasat, the lag associated with satellite internet can be frustrating. It has the biggest impact on real-time activities like online gaming. For some helpful tips about the best ways to play video games online using satellite internet, check out Your Guide to Gaming on Satellite Internet.

Viasat Pricing

How much is Viasat Internet?

Viasat offers several internet packages ranging from a starting price of $50 per month up to $150 per month. Speeds and availability will vary by location. Packages will increase in price by $20–$50 per month after three months. All plans technically have unlimited data, but the internet service will slow down after meeting the allotted threshold.

Here is internet pricing information from Viasat.

Viasat Internet PackageIntro. PriceDownload SpeedData
Unlimited Bronze 12$50/mo.Up to 12 Mbps40 GB
Unlimited Silver 12$65/mo.Up to 12 Mbps60 GB
Unlimited Gold 12$95/mo.Up to 12 Mbps100 GB
Unlimited Bronze 25$50/mo.Up to 25 Mbps35 GB
Unlimited Silver 25$70/mo.Up to 25 Mbps60 GB
Unlimited Gold 30$100/mo.Up to 30 Mbps100 GB
Unlimited Gold 50$100/mo.Up to 50 Mbps100 GB
Unlimited Platinum 100$150/mo.Up to 100 Mbps150 GB

What’s the cheapest Viasat Internet plan?

Viasat has internet plans starting as low as $50 per month. Viasat Internet plans vary by location, so the $50 package may not be available in your area. Always check with your sales agent for the latest prices because they can change at any time.

Viasat Billing

How do I see my monthly Viasat bill?

To see your Viasat bill, just log into your Viasat account.

How do I pay my Viasat bill?

The easiest way to pay your Viasat bill is to log into your account using the link above, following the prompts to make a payment. You can pay your Viasat bill with a credit or debit card. Checks are not accepted.

Who do I contact with Viasat billing questions?

For questions about your Viasat bill, visit its Contact Us page to submit your question by chat or email. Or you can simply call 1-855-810-1308.

Does Viasat charge cancellation fees?

Yes. Viasat Internet services require a two-year agreement. If you cancel your service before the end of that two-year period, Viasat will charge $15 for every month remaining on the contract. For example, if you cancel after the first year, you’ll be charged $180.

Viasat and Exede Availability

Is Viasat available in my area?

Viasat satellite internet is available almost everywhere in the US.

Is Exede available in my area?

Exede Internet was the old brand name for Viasat residential internet services. In 2017, Viasat stopped using the Exede brand name. Now it markets all its residential internet services as Viasat Internet. While existing Exede customers were allowed to keep their service plans, no new Exede plans are available. However, Viasat Internet is available almost everywhere in North America.

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Viasat Equipment and Installation

How do I install Viasat satellite internet?

Viasat Internet requires professional installation to mount and align the satellite dish that receives the signal. There is no self-installation option. You’ll schedule an installation time when you order your service. Along with installing the dish, the installation technician will help you set up the connection on the main computer you’ll use on the internet.

Note: The Viasat installation technician will need an adult (18 or older) to verify the credit card on the account and sign for the installation.

What equipment do I need for Viasat Internet?

Viasat will provide all the equipment you need for a fast internet connection and home network. Most setups include the satellite dish and a modem with a built-in Wi-Fi router. You can also use a third-party router if you prefer, but you must use the modem issued by Viasat. Also, Viasat charges a monthly equipment lease fee of $9.99. Viasat doesn’t offer an option to purchase your equipment.

Will Viasat Internet work with a wireless router?

Yes. In fact, the Viasat modem comes with a built-in wireless router. If you prefer a different router, you can use it, but you’ll still need to use Viasat’s modem and pay the monthly equipment fee. Learn more about how to get the best router for your needs in “Satellite Modem and Router FAQ.

Viasat Customer Service

What’s the customer service phone number for Viasat or Exede?

For Viasat customer service, call 1-855-810-1308. Former Exede customers should use the same number.

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