Speed and latency: Viasat rural internet keeps you connected, even off the grid
I got firsthand experience with Viasat's performance, and, contrary to other customers' frustrations, I was surprised by how decent my speeds were. My own purchase speed was reportedly up to 100Mbps, but my actual speed, according to multiple speed tests, ranged from 40Mbps to 50Mbps. I could stream live TV and movies, browse the web, and hold video calls with coworkers. However, high latency was noticeable, as it took a few more seconds than usual for a web page to load or for a Netflix movie to start.
Is Viasat good for gaming?
Because of its high latency, satellite internet shouldn't be your first choice for online gaming, particularly multiplayer or competitive gaming. Even Viasat doesn't recommend it for fast-paced, multiplayer gaming. Though I still found I could download games from online storefronts and play some online games that don't require low latency, like turn-based strategy games. I was even able to play some online Mario Kart races.
Reliability: Viasat customer service sets you up for success
A dish technician installs the Viasat dish and modem. The installation took about 90 minutes to complete, and the technician was accommodating of how I wanted the equipment installed. | Photo by Andreas Rivera for SatelliteInternet.com
Customer support left a positive impression on me. Both my purchase, installation, and subsequent support calls were responsive and painless. Getting signed up was quick, and my installation took place just a few days later, at a time that was most convenient for me. My installer was knowledgeable, polite, and willing to answer all my questions. At a certain point, I decided to put my service in “hibernation mode,” which temporarily deactivates the service without canceling your account—useful for customers who only use it part-time of the year. This process was quick to initiate, and the customer rep I spoke with answered my questions.
"The install was simple. Customer service was always good and canceling was easy—they even credited me back some money."
— Former Viasat customer Jason Astel, from rural Missouri
Unfortunately, signal interruptions are also common with satellite internet, so if my connection were suddenly interrupted, it would take several seconds for my movie to buffer and resume. These interruptions weren't that long, but they were more frequent and somewhat annoying during peak hours in the evening or when I connect multiple devices.
Data: Viasat unlimited data is the way to go
Viasat outshines its competitors in unlimited data. With its updated Unleashed plan, Viasat is the only satellite internet provider that offers its fastest speeds with unlimited high-speed data. While Viasat's Unleashed data plan is virtually limitless, it warns customers that if they exceed the monthly standard data usage limit, their service may be slowed during peak hours, though this is rare.
Viasat will be better suited for heavy-data households, but it's tough to say how consistent the speeds will be, given that every customer will have free rein with unlimited high-speed data.
Viasat's Unleashed plan offers unlimited data, ideal for customers who stream a lot. Streaming can drain allotted high-speed data, but since Viasat virtually eliminated its cap, you shouldn't have to worry about running out even when you watch HD or 4K TV.
Value: Viasat saves rural customers money with no upfront costs and no contact
Viasat offers satellite internet with the lowest upfront costs, allowing you to try its service with little to no risk through its no-contract plan. Its main internet plan starts at $69.99 per month, depending on your location. Also, be aware that you'll need to pay a monthly equipment lease of $15.
If you use a lot of data (e.g., streaming daily, working from home through the web, frequently videoconferencing, and sharing large data files), the promise of unlimited high-speed data should appeal to you. This is especially true compared to Hughesnet, which caps customers at 200GB per month.
Viasat also joins Starlink in ditching a mandatory contract, letting you pay month-to-month and end service whenever you want. Hughesnet is the only primary satellite internet provider in the U.S. that requires a two-year commitment and will charge an early termination fee.