If you don’t have your phone with you or you just prefer to handle your business on a computer (which I know is true for me), then you can complete a similar request for support from Starlink’s website.
When you go to Starlink.com, you’ll see a drop down menu (three vertical bars) in the upper right hand corner of the page. Click on it and select Support. From there, you’ll be taken to a page with several different topics and a list of frequently asked questions.
There is where things can get a little tricky. Unlike the mobile app, the website doesn't have a button that you can click on to directly submit a support ticket. Instead, you’ll have to click on the support topic that most closely corresponds to your issue.
Find the specific subsection that deals with your issue. You might find that you just need to reposition your Starlink dish or reset your router. However, if your issue is not solved after reading the support pages, you can submit a ticket online.
First, you’ll need to sign in. (If you can’t sign in for whatever reason, go to the section below about emailing Starlink support.) Once you’re signed in, you’ll notice that there are buttons at the bottom of each troubleshooting page that ask "Did this answer your question?" and have thumbs up and thumbs down icons.
If you click on the thumbs down icon, you’ll be taken to a page where you can submit a customer service request to Starlink. As in the app, the support form is simple, with just a subject line, a text box, and a place to upload photos.