Starlink Customer Service: Use Starlink Phone Number, Email Address, and Chat

Whether you want to cancel service or get help with broken hardware, we’ll help you reach that elusive Starlink customer support


Mikayla Rivera
Managing Editor
Read More
January 19, 2023

If you need Starlink support to resolve a Starlink satellite internet issue, you might have already run into one of the inconvenient parts of one of the world’s best satellite internet providers: Starlink customer service is difficult to reach. But don’t worry—we’ll show you how to contact Starlink.

How do I send a message to Starlink support?

Unlike HughesNet and Viasat, Starlink restricts its users’ access to customer support—something most customers find frustrating—so you unfortunately can’t call, email, or chat in to a customer service representative at all.

To reach Starlink customer service, you’ll have to submit a support ticket on Starlink’s website. Make sure you’re signed in to your Starlink Internet account first, or you won’t be able to reach the customer portal. For more specifics, see below.  

How to contact Starlink: Submitting a Starlink support ticket

To submit a Starlink ticket on desktop, follow these steps:

  1. Log in to your account via the Starlink website.
  2. Click the “Support” tab at the top of the page.
  3. Search through the support troubleshooting topics covered in their FAQ. If you find what you need, great. If not, select a support topic related to your issue.
  4. Scroll down to the bottom of the support topic, click the thumbs-down button to tell the site your question isn’t answered.
  5. Select the contact customer support option that it reveals.
  6. Fill out the customer service form and wait for Starlink to get back to you. You might be waiting anywhere between hours or days for a response, but you can always check your ticket in your account’s messages tab if needed.

To submit a customer support ticket via the Starlink app, follow these steps:

  1. Open the Starlink mobile app on iOS or Android.
  2. Go to the tickets section of your account and hit the “Support” button at the top.
  3. Select a topic closest to your issue from the suggested troubleshooting articles.
  4. Scroll down to the bottom of your article and hit the thumbs-down button. This will open an option to contact customer support. Select it.
  5. Fill out the customer support ticket form when prompted. Once sent, your Starlink account will register this ticket in your message center, so you’ll always be able to refer back to it.
  6. Wait for Starlink to contact you. This could take anywhere between hours and days, probably based on whether they think your issue is urgent or not. In the meantime, make sure Starlink’s emails aren’t going to your email spam folder so you’ll be able to respond once they reach out.

If those steps don’t seem to be working, it could be either because you have a preorder account (which means you can’t make support tickets, since you’re not technically a customer with a full account yet). Or it’s because the Starlink website or app is glitching.

Sometimes people are flagged with errors when trying to submit a ticket. Be patient and try again in a few hours. If that doesn’t work, you might have to escalate to social media. Besides that and the Starlink support tickets, there’s not another way to contact Starlink for customer support unfortunately.

Starlink phone number

Starlink doesn’t have a customer support phone line at all that you can use. Use the directions for submitting a customer ticket if you need Starlink support or the like. We know—we wish Starlink’s phone number in the US, Africa, anywhere was available too.

Does Starlink have an email?

A Starlink customer service email doesn’t exist. Or at least, not in the way you’d usually hope. If you want to know how to contact Starlink by email, you’ll have to turn to your Starlink account instead and follow our directions for submitting a Starlink support ticket.

Since there’s no other way to contact them—no Starlink support number, no Starlink email address, nada—support tickets are your only way.

Starlink chat help

Unfortunately, Starlink doesn’t have a Starlink chat room, Starlink chat function, or Starlink online helpline you can get in contact with via chat at all. Alas. Instead, you’ll have to submit a customer service ticket to Starlink using your online service portal (your Starlink account).

If your tech issue is  interrupting your Starlink service, we recommend you drive out to a public Wi-Fi hotspot or use an internet failover—an internet backup service for occasions just like this. Mobile data plans make a great, convenient way to do this. Your cell phone’s data plan should be plenty for submitting a Starlink support ticket.

Check out our top recommended unlimited mobile data plans so you can always check your Starlink account—even when your Starlink internet connection is the problem.

Troubleshooting Starlink

If you’re looking to solve some Starlink issues to restore your internet service or maintain your equipment, you’ve come to the right place.

Why is Starlink so laggy?

Your Starlink satellite service could be lagging for a couple reasons. The first reason: you may have burned through your monthly data cap. That’s right—Starlink now has data caps, and if you’ve burned through more than 1 TB of data during daylight hours, your speeds will be throttled to make way for users in your area who haven’t.

The second reason Starlink could be laggy is just because of its satellite internet. Starlink uses low-earth orbit (LEO) satellites, so it has significantly less latency than GEOstationary satellite providers, but it’s still beaming your internet signal miles into the sky and back. Even with LEO satellites, Starlink will usually be slower, and therefore more laggy, than terrestrial internet like DSL, cable, and especially fiber.

What does the Starlink kit come with?

Your Starlink kit should come with the Starlink terminal (your Starlink satellite dish), the dish’s power supply, all necessary cables to attach both, a base for the dish, and a Wi-Fi router designed to work specifically with Starlink satellite service.

If you’re missing anything or something is broken, submit a Starlink customer service ticket to get replacements sent to your address. It’s inconvenient to have to wait, but at least you’ll be set up with the proper Starlink equipment soon.

How to set up Starlink dish

Once you’re sure you have all the promised equipment in your Starlink kit, it’s time to set up your satellite dish and get some internet service flowing. Just follow these simple steps to set up your Starlink dish:

  1. First, set up your Starlink account.
  2. Once your account is set up, download the Starlink app (iOS or Android) and log in.
  3. Find a safe spot to set up your Starlink terminal (dish) where it will have an undisturbed view of the southern sky.
  4. Plug in your Starlink terminal using the cables and power supply provided in your Starlink Kit.
  5. Once your Starlink terminal is plugged in, refer to your Starlink app. It will walk you through software setup and test your dish placement. It will also tell you once your service is working.

Does Starlink offer refunds?

Starlink does offer refunds on your Starlink kit equipment costs if you cancel within the first 30 days of service. Your monthly service charge is not refundable 15 days after your Starlink dish ships to your address (not 15 days after you receive it, to be clear).

How do I cancel my Starlink reservation?

You can cancel your Starlink reservation anytime. Just log in to your Starlink account, navigate to your order summary page. You’ll see a “Cancel and Request a Refund” option. Click that, and the Starlink website will guide you through the process.

Is there anything better than Starlink?

If you’re tired of waiting for Starlink in your area—and we wouldn’t blame you, since some people have been on it for years—then we’d recommend trying HughesNet or Viasat internet instead. Both HughesNet and Viasat are already available across the US, and HughesNet offers better prices while Viasat has solid speeds.

What happens if you cancel Starlink?

Since Starlink service doesn’t require a contract, you can cancel your service at any time. But keep in mind that once you cancel Starlink service, you’ll have to return your Starlink kit, and you’ll lose your position in Starlink’s waitlist.

If you’re not interested in ever having the service again, that’s not too big a deal. But if you ever want to return to Starlink, you’ll basically have to go back to the start of the line, since Starlink still has a waitlist in many areas (and some people have been on it for years. So before you cancel, make sure you’re okay with the longer-term consequences.

How do I get my deposit back from Starlink?

To preorder or get on the Starlink availability waitlist, you have to pay a deposit. If you’re wanting to cancel your reservation, you probably want that money back, and we don’t blame you since you might’ve spent anywhere from $99–$500, depending on what Starlink service you were interested in.

To get a full refund on your Starlink deposit, simply request it through your Starlink account—before your Starlink kit has shipped. After the Starlink kit has shipped, you won’t be able to request a deposit refund. But you can still cancel your Starlink service and have your Starlink kit refunded (since your deposit goes towards the Starlink kit price).

Can I cancel and restart Starlink?

You can cancel Starlink anytime because it has no annual contracts, but restarting is a difficult process since you’ll go to the back of the line whenever you cancel. Anybody on the waitlist will be ahead of your new order request.

That said, if you’re just looking to pause Starlink service, we suggest signing up for Starlink RV internet instead of Starlink residential internet. Starlink RV is designed for on-the-go internet, so it’s more flexible. And it allows you to cancel your Starlink service for a few months and reactivate the service without the hassle of returning the equipment and losing your place in line.

What is Subaru Starlink?

Subaru Starlink is a new service, actually called Starlink Multimedia, available for Subaru car owners and provided by the company’s partnership with Starlink.

Starlink Multimedia offers Apple CarPlay, Android Auto, special navigation features, Sirius XM radio trial subscription, a Starlink touch-screen tablet for safer selection, and Voice Command that all integrates easily with your smartphone.

What does SUBARU STARLINK do for me?

Essentially, it’s a lot of fancy features that are meant to integrate with ease so you can spend less time messing with your car and phone’s settings and more time driving safely. And why wouldn’t you want that? Well, it does come with a cost—eventually.

How much does Subaru Starlink cost per year?

Subaru Starlink costs $99 a year after your first year.

Is Starlink on Subaru free?

Starlink for Subaru is free—or maybe “included” is a better phrase— for your first year of owning your new Subaru. But after that, it’ll cost you $99 a year.

Why am I being charged for SUBARU STARLINK?

If you’re not sure why you’re seeing Subaru Starlink’s charge on your bank statement, it’s probably because you forgot to opt out after your first year of owning your new Subaru. Starlink Multimedia (the actual name of Subaru Starlink) is free for its first year, but costs $99-a-year thereafter.

What happens if I cancel SUBARU STARLINK?

Canceling Subaru Starlink means no more integrated safety, entertainment, and specialized connectivity systems like those listed above. You might miss some of the convenience, but if you’re more of an A-to-B kind of driver and don’t have long commutes, you probably won’t miss it too much.

Can I cancel Subaru Starlink anytime?

Your Subaru Starlink subscription can be canceled any time using either your MySubaru account or by calling 1-855-753-2495.

If you call in, remember to have your Subaru Starlink account details ready (your Subaru account number and car info, especially) so you spend less time on the phone and more time de-stressing once your subscription is no longer hanging over your neck.

What is Subaru Starlink’s phone number?

If you’re having issues with your Subaru Starlink subscription, you can contact Starlink Customer care at 1-855-753-2495.

How do I contact Subaru Starlink’s email?

Subaru Starlink doesn’t have a dedicated customer service email address, but the website does ask you to email them using their customer service contact form on their website. Just make sure you check your spam folder afterwards so you don’t lose the thread when Subaru Starlink support contacts you back.

Mikayla Rivera
Written by
Mikayla Rivera
Mikayla Rivera has worked as an editor for nine years on websites like Reviews.org, HowtoWatch.com, and CableTV.com. As someone who grew up with little to no internet access, she knows how vital it is for education, work, and even play. She’s now determined to help readers get reliable internet speeds, wherever they live. Her passion for internet accessibility, memes, and ethical marketing is rivaled only by her dedication to The Chicago Manual of Style. When Mikayla isn’t managing SatelliteInternet.com, she’s writing novels of her own.