How to Contact HughesNet Customer Service

Call: 800-347-3272

If you have HughesNet for Business, you can skip the main customer service number and jump into the business support line instead. If you have a government account, press “1” for specialized support.

Call: 866-347-3292

Call the number above with questions about your bill. You can call this number to check on the payment date, make a payment by phone, or switch an automatic payment to another payment method.

When you sign up for HughesNet, you’ll provide a credit or debit card that will be used to automatically process monthly payments. You can sign on to your HughesNet account at any time to view your bill or change your payment card. If there’s a problem processing your payment, you can contact HughesNet directly to make a payment and avoid having your service cut off (which will incur an early termination fee) and prevent your bill from going to collections.

View your recent bill by clicking “My Account” at the top of the HughesNet home page. From there, click “My Bill.” You’ll need to enter your account number and password.

• Your HughesNet account number
• Your billing address
• The model/make of your router (if you're having connectivity issues)

You can find your account number on the top left of your most recent billing statement. You may also be asked for your billing address to confirm that you are the customer. If you’re having connection problems, be sure to have the information on your modem/router ready as well.

HughesNet does not offer self-installation, since it's more complicated than just plugging in a modem. Getting satellite internet requires having a satellite dish installed onto your roof, on the side of your house, or somewhere in your yard. You'll also need to run cables through your walls to connect your modem to the dish and then weather seal the equipment and cables. 

When you sign up for HughesNet, you'll make an installation appointment. Installation costs $99, unless you buy all your equipment up front (which is $499) instead of leasing it. If you buy your equipment, HughesNet waives the $99 installation fee. 

Having HughesNet installed takes roughly two to four hours, and you need to have someone over the age of 18 at your home throughout the installation. You can track your technician’s arrival time precisely with a link HughesNet will email or text to you. 

Your HughesNet technician will arrive with everything needed to get your internet set up, including a HughesNet satellite dish (which is approximately 35 inches in diameter), mounting brackets, up to 125 feet of coax cable, your HughesNet modem, and other required hardware. 

• HughesNet standard installation includes configuration of two devices (such as a laptop, computer, tablet, or other device).
• Additional devices can be added to the network fairly easily by most customers, but if you want the technician to add all devices, it costs extra.

You and the technician will determine the best location for the satellite dish, which needs to be at least 4 feet and 5 inches above the ground and no higher than 25 feet above the ground. The dish needs a clear view of the southern sky, which means you can't install it on a roof that’s covered by overhanging trees.

HughesNet is a satellite internet provider and is available to almost all of the US population. It doesn’t rely on infrastructure like cable lines, phone lines, or land-based cell towers. Satellite internet is beamed down from space to receivers near you, which then communicate with your satellite dish so you can watch Netflix and YouTube. (And work. And watch the news. And take online classes. And did we mention Disney+?)

Here are some resources to answer more of your questions about HughesNet satellite internet plans. 

• HughesNet Internet FAQ
• HughesNet Satellite Internet Review
• Viasat vs. HughesNet
• Your Guide to Streaming with Satellite Internet

Yes, you can cancel your HughesNet satellite service but you may need to pay an early termination fee (ETF) of up to $400 if you haven’t fulfilled your two-year contract. 

If you cancel your HughesNet internet within 90 days of activation, your ETF (which HughesNet calls an installation and equipment fee) will be $400. Every month after 90 days, your ETF will go down by $15.* So if you cancel HughesNet after 13 months of service, the ETF will be reduced by 10 months ($150), so you’ll pay a $250 ETF.* If you cancel in month 23, your ETF is $100.* But if you wait until month 24, you will not pay an ETF at all.

To cancel your HughesNet internet service or find out when your contract is up, call customer service at 1-866-347-3292 or contact them by live chat or email.

To access your HughesNet account, go to My Account. You’ll be prompted to sign in with your account number (listed on the top left of your bill) and your password. Once you’re in your account, you can view or pay your bill, check your data usage, and review other account information.

For most folks, the easiest way to contact HughesNet customer service is by phone at 1-866-347-3292. but there is less on-hold music (we get annoyed by those cheesy upbeat tunes too!) if you use live chat or email. 

You can email HughesNet customer service on its site. To prevent spam, emailing HughesNet requires a reCAPTCHA (this one is easy, folks—just click a box saying you’re not a robot). You can expect a reply within 24 hours.