Can I cancel HughesNet?
Yes, you can cancel your HughesNet satellite service but you may need to pay an early termination fee (ETF) of up to $400 if you haven’t fulfilled your two-year contract.
If you cancel your HughesNet internet within 90 days of activation, your ETF (which HughesNet calls an installation and equipment fee) will be $400. Every month after 90 days, your ETF will go down by $15.* So if you cancel HughesNet after 13 months of service, the ETF will be reduced by 10 months ($150), so you’ll pay a $250 ETF.* If you cancel in month 23, your ETF is $100.* But if you wait until month 24, you will not pay an ETF at all.
To cancel your HughesNet internet service or find out when your contract is up, call customer service at 1-866-347-3292 or contact them by live chat or email.
How do I access my HughesNet account?
To access your HughesNet account, go to My Account. You’ll be prompted to sign in with your account number (listed on the top left of your bill) and your password. Once you’re in your account, you can view or pay your bill, check your data usage, and review other account information.
How do I contact HughesNet customer service?
For most folks, the easiest way to contact HughesNet customer service is by phone at 1-866-347-3292. but there is less on-hold music (we get annoyed by those cheesy upbeat tunes too!) if you use live chat or email.
How do I email HughesNet?
You can email HughesNet customer service on its site. To prevent spam, emailing HughesNet requires a reCAPTCHA (this one is easy, folks—just click a box saying you’re not a robot). You can expect a reply within 24 hours.
*Data as of 12/15/20. Offers and availability may vary by location and are subject to change.